Performance Crisis to Acquisition: Saving a Key Customer Relationship
Challenge
Brought in as employee #5 to repair a broken relationship with the company’s largest customer. The application was built for smaller customers and couldn’t handle enterprise-scale volume: massive timeouts and API failures were destroying the partnership.
Approach
Re-engineered the application for enterprise-scale performance. Took a critical API endpoint from a 30-minute timeout down to under 15 seconds. Stabilized the platform to handle the volume and reliability demands of a major healthcare staffing operation.
Result
Saved the customer relationship. The turnaround directly contributed to the company’s acquisition.
Work of this kind
This engagement is the sort of thing covered by architecture review, and digital health and healthcare IT. The full set is on the case studies index.
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